When a customer doesn’t recognize a charge, Resolve shows them a clear, branded receipt right inside their banking app, with one-tap options to view the order, buy again, or request a refund instead of calling their bank.
A fraction of the cost of alerts and chargebacks. Stops disputes before an alert, so they never hit your VAMP ratio.
Resolve puts a clear, branded receipt inside your customer’s banking app, gives them better options, and resolves issues before they become chargebacks.
Resolve issues at the transaction level, before a confused customer opens a dispute with their bank.
Turn would-be disputes into repeat purchases, replacements, and saved subscriptions.
Give customers the information they need, and a fast way to act on it, the moment they need it.
Resolve turns “Dispute” into “View details.”
of chargebacks are estimated to come from descriptor confusion.Source: Visa, Ethoca, and industry reports
The customer spots a charge they don’t recognize.
They tap View details instead of Dispute.
They see your brand, their order, and a better next step.
Manage orders, subscriptions, and shipping.
Send customers straight into their Solvpath portal with the order already identified. No login hunt, no support ticket, no reason to call the bank.
Turn disputes into repeat purchases.
Once they recognize the purchase, many customers simply want more. Resolve loads their previous order with their name, address, and saved card already filled in, so reordering takes one tap.
Refund, cancel, or resolve, with rules you set.
Request Refund is the one option with rules. You decide when it appears and what happens when a customer uses it: refund instantly, cancel quickly, or send them through a Solvpath flow that fixes the problem first.
Customers tell you what went wrong and get the right fix, in your branded flow.
See every transaction viewed, every resolution chosen, and every
dollar protected, all in one dashboard.
Resolve connects directly to the platform that runs your store and checkout, so every receipt shows real order data automatically.
Give customers clarity and options the moment they need them, right from the transaction.
End User License Agreement This End User License Agreement is a legally binding agreement between the purchaser and/or end user (“You”, Subscriber”, “Your”), and solvpath LLC (“solvpath”), a New York Limited Liability Company. By clicking “select plan”, “activate now”, “submit”, “order now”, or “purchase” to open an account with solvpath, or any other application made available by solvpath (“Software”), or by your use of the Software, You acknowledge that You have read, understood and agree to the terms and conditions of this Agreement with solvpath. If you are unwilling to accept the terms and conditions of this Agreement, you may not use the Software. You use. Both solvpath and Subscriber may be referred to herein individually as a “Party” and/or collectively as the “Parties.”
This Agreement includes and incorporates the attached Exhibits.
solvpath owns, operates and provides certain proprietary Software and technology that it will make available to Subscriber on a limited basis, as set forth below, for the provision of subscription services to be used by Subscriber for, among other things, automated customer service support, troubleshooting and reporting, and fully automated outbound campaigns (hereinafter referred to as the “Service(s),” as further set forth below). The Software is made available by solvpath to the Subscriber through the website located at https://solvpath.com (“Site”).
Welcome to solvpath.com. By using this website, you agree to be bound by the Terms and Conditions set out below.
Terms & Conditions
Effective Date: June 15, 2026
1. Agreement to Terms
These Terms & Conditions (“Terms”) govern access to and use of the solvpath platform, websites, applications, products, and services (collectively, the “Services”) provided by solvpath LLC (“solvpath,” “we,” “us,” or “our”).
By accessing, purchasing, subscribing to, or using the Services, you (“Customer,” “Merchant,” or “you”) agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.
2. About the Services
solvpath provides software-as-a-service (SaaS) solutions designed to assist merchants with customer support automation, retention, subscription management, returns and exchanges, customer communications, reporting, and related ecommerce operations.
Services may include, but are not limited to:
3. Merchant Control and Responsibility
The Services are configurable software tools.
Customer acknowledges and agrees that it has sole responsibility for configuring, managing, testing, approving, and maintaining all workflows, rules, policies, content, communications, and settings implemented through the Services.
solvpath does not independently determine or approve:
The Services operate according to configurations established, approved, and maintained by the Customer.
Customer remains solely responsible for all business decisions and outcomes resulting from its use of the Services.
4. Data Ownership
Customer retains all right, title, and interest in and to all data, content, customer information, communications, records, and materials submitted to or processed through the Services (“Merchant Data”).
solvpath acquires no ownership rights in Merchant Data.
Customer grants solvpath a limited right to access, process, transmit, store, and use Merchant Data solely as necessary to provide, maintain, support, and improve the Services.
Customer represents and warrants that it has all necessary rights, permissions, and legal authority to provide Merchant Data to solvpath and to authorize solvpath’s processing of such data.
Terms & Conditions
Effective Date: June 15, 2026
1. Agreement to Terms
These Terms & Conditions (“Terms”) govern access to and use of the solvpath platform, websites, applications, products, and services (collectively, the “Services”) provided by solvpath LLC (“solvpath,” “we,” “us,” or “our”).
By accessing, purchasing, subscribing to, or using the Services, you (“Customer,” “Merchant,” or “you”) agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.
2. About the Services
solvpath provides software-as-a-service (SaaS) solutions designed to assist merchants with customer support automation, retention, subscription management, returns and exchanges, customer communications, reporting, and related ecommerce operations.
Services may include, but are not limited to:
3. Merchant Control and Responsibility
The Services are configurable software tools.
Customer acknowledges and agrees that it has sole responsibility for configuring, managing, testing, approving, and maintaining all workflows, rules, policies, content, communications, and settings implemented through the Services.
solvpath does not independently determine or approve:
The Services operate according to configurations established, approved, and maintained by the Customer.
Customer remains solely responsible for all business decisions and outcomes resulting from its use of the Services.
4. Data Ownership
Customer retains all right, title, and interest in and to all data, content, customer information, communications, records, and materials submitted to or processed through the Services (“Merchant Data”).
solvpath acquires no ownership rights in Merchant Data.
Customer grants solvpath a limited right to access, process, transmit, store, and use Merchant Data solely as necessary to provide, maintain, support, and improve the Services.
Customer represents and warrants that it has all necessary rights, permissions, and legal authority to provide Merchant Data to solvpath and to authorize solvpath’s processing of such data.
Terms & Conditions
Effective Date: June 15, 2026
1. Agreement to Terms
These Terms & Conditions (“Terms”) govern access to and use of the solvpath platform, websites, applications, products, and services (collectively, the “Services”) provided by solvpath LLC (“solvpath,” “we,” “us,” or “our”).
By accessing, purchasing, subscribing to, or using the Services, you (“Customer,” “Merchant,” or “you”) agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.
2. About the Services
solvpath provides software-as-a-service (SaaS) solutions designed to assist merchants with customer support automation, retention, subscription management, returns and exchanges, customer communications, reporting, and related ecommerce operations.
Services may include, but are not limited to:
3. Merchant Control and Responsibility
The Services are configurable software tools.
Customer acknowledges and agrees that it has sole responsibility for configuring, managing, testing, approving, and maintaining all workflows, rules, policies, content, communications, and settings implemented through the Services.
solvpath does not independently determine or approve:
The Services operate according to configurations established, approved, and maintained by the Customer.
Customer remains solely responsible for all business decisions and outcomes resulting from its use of the Services.
4. Data Ownership
Customer retains all right, title, and interest in and to all data, content, customer information, communications, records, and materials submitted to or processed through the Services (“Merchant Data”).
solvpath acquires no ownership rights in Merchant Data.
Customer grants solvpath a limited right to access, process, transmit, store, and use Merchant Data solely as necessary to provide, maintain, support, and improve the Services.
Customer represents and warrants that it has all necessary rights, permissions, and legal authority to provide Merchant Data to solvpath and to authorize solvpath’s processing of such data.
Cookie Policy
Effective Date: June 15, 2026
What Are Cookies?
Cookies are small text files stored on your device that help websites function properly
and improve user experience.
How We Use Cookies
solvpath may use cookies and similar technologies to:
Maintain website functionality
Authenticate users
Remember preferences
Measure website performance
Analyze visitor activity
Improve platform functionality
Types of Cookies We Use
Essential Cookies
Required for website functionality and security.
Functional Cookies
Remember preferences and settings.
Analytics Cookies
Help us understand website traffic and visitor behavior.
Performance Cookies
Assist in monitoring and improving website performance.
Third-Party Cookies
Certain third-party services used on our website may place cookies on your device.
These providers may collect information according to their own privacy policies.
Managing Cookies
Most web browsers allow users to manage, block, or delete cookies through browser
settings.
Disabling cookies may affect website functionality.
Changes to this Policy
We may update this Cookie Policy periodically by posting revised versions on our
website.
Contact
support@solvpath.com
877-805-4520
Effective Date: June 15, 2026
Customers may not use the solvpath platform to:
Customers are solely responsible for content, communications, workflows, business
rules, support responses, refund decisions, return policies, subscription management
policies, cancellation handling, and all customer-facing experiences configured within
the platform.
Solvpath reserves the right to suspend or terminate access for violations of this policy.
Violations may result in account suspension, termination, legal action, or other remedies
available under applicable law.