Support
Calls and emails your team handles today.
Phone
Why customers contact you
Revenue from support contacts
Sales your agents make on calls today.
Solvpath performance (adjustable)
Solvpath benchmarks (placeholder values). Move them to explore.
Solvpath pricing
Rates range from $0.45 to $1.00 per session, based on volume.
Support: without vs. with Solvpath
Monthly. Positive impact = in your favor.
Assumptions
How we calculate
- Support savings: (calls + emails) × Solvpath self-serve rate × cost per contact. Call cost = minutes × cost per minute. Email cost = cost per email × emails per ticket, or cost per ticket.
- Sales from support: today = calls × % that end in a sale × average sale. With Solvpath: self-served contacts × offer take rate × average sale, minus agent sales lost on calls that move to self-serve. Can be negative.
- Support: Solvpath cost: sessions billed × Solvpath price per support session. Sessions billed = every phone call + email ticket (conservative: all contacts, not only self-served ones).
- Support net: support savings + sales from support − Support: Solvpath cost.
Retention
Save orders and subscribers who ask to cancel.
Enter a cancel-request volume below to add Retention to the total.
Pending order cancellations
Orders not shipped yet: first orders or rebills.
Subscription cancellation requests
Subscribers asking to cancel each month.
Solvpath performance (adjustable)
Solvpath benchmarks (placeholder values). Move them to explore.
Solvpath pricing
Covered by Solvpath support session pricing. No separate price for this section, so it adds no cost of its own here.
Retention: without vs. with Solvpath
Monthly. Positive impact = in your favor.
Assumptions
How we calculate
- Pending orders: (Solvpath save rate − save rate today) × cancel requests × order value.
- Subscriptions: (Solvpath save rate − save rate today) × cancel requests × rebill value × rebills kept per save.
- Pricing: covered by Solvpath support session pricing, so Retention has no separate cost in this calculator.
Returns
Solvpath return offers turn refund requests into store credit, exchanges or partial refunds.
Enter return requests / mo to add Returns to the total.
Today: every return request is assumed to end in a full refund.
Solvpath performance (adjustable)
Solvpath benchmarks (placeholder values). Share of return requests that accept each offer. Move them to explore.
Solvpath pricing
Covered by Solvpath support session pricing. No separate price for this section, so it adds no cost of its own here.
Returns: without vs. with Solvpath
Monthly. Positive impact = in your favor.
Assumptions
How we calculate
- Refunds saved: return requests × average refund × (store credit % + exchange % + partial refund % × (1 − average partial refund %)).
- Today: every return request ends in a full refund. With Solvpath: requests that accept store credit or an exchange get no cash refund, partial refunds pay back the average partial %, and the rest get a full refund.
- Kept simple: product and shipping costs for exchanges/replacements are not included, and store credit counts as no cash refund.
- Pricing: covered by Solvpath support session pricing, so Returns has no separate cost in this calculator.
Resolve
Dispute prevention: a branded receipt in the customer’s bank app stops disputes before they become alerts or chargebacks.
Enter alerts or chargebacks / mo to add Resolve to the total.
Solvpath performance (adjustable)
Solvpath benchmarks (placeholder values). Move them to explore.
Resolve pricing
A refund action is charged instead of the view fee for that case, not on top. Resolve is billed separately from support.
Why it matters
- 53% of U.S. consumers take a suspicious charge to their bank first, not the merchant. Chargebacks911, 2024 Cardholder Dispute Index
- 1 in 4 disputes come from shoppers who can’t recognize a purchase on their digital statement. Aite Group, via Ethoca (2021)
- With order details in the bank app, merchants deflected 40–45% of confirmed first-party-misuse disputes. Visa Order Insight
Resolve: without vs. with Solvpath
Monthly. Positive impact = in your favor.
Assumptions
How we calculate
- Cost today: alerts × (alert fee + order value) + chargebacks × chargeback cost + lost chargebacks × order value.
- Disputes prevented: (alerts + chargebacks) × disputes prevented %, split in proportion between alerts and chargebacks.
- Disputes saved: avoided cost on prevented disputes − refunds still given in Resolve (full refunds × order value + partial refunds × order value × average partial %).
- Buy-again revenue: receipt views × buy again rate × order value. Receipt views = prevented disputes × views per prevented dispute.
- Resolve: Solvpath cost: receipt views billed × price per receipt view + refund actions × price per refund action. Each refund request is one refund action, charged instead of the view fee for that case. Resolve has its own pricing, billed separately from support.