Email and SMS are some of the most profitable channels an ecommerce brand has, because they reach customers you have already paid to acquire. MailerProfit is an agency built to get the most out of them. But a great email only brings a customer back to the store. What happens when that customer needs to change an order, return something or manage a subscription is just as important. That is where Solvpath comes in.
What is MailerProfit?
MailerProfit is a done-for-you email and SMS marketing agency for 7- to 9-figure ecommerce brands. It gives brands a senior strategist, copywriter, designer and tech working like an in-house team, for one flat monthly fee. MailerProfit is a Klaviyo Platinum Master partner and says it works with 215+ DTC brands.
The idea is simple: you already paid to acquire your customers, so the next step is turning them into repeat buyers, without hiring, training and managing a full email team.
What MailerProfit does well
Audit and analyze
The team digs through your Klaviyo account for missed revenue: flows, segments and deliverability gaps, mapped against your customer data.
Build, write and deploy
Copy-led campaigns and flows, custom design and precise segmentation, all built from scratch for your brand with no templates, and shipped for you.
Optimize and scale
Subject lines, offers and send times are split-tested all the time, so the channel gets sharper every month. MailerProfit says email drives an average of 32% of store revenue for its clients.
Where Solvpath fits: everything after the sale
Email and SMS bring customers back to buy. Solvpath takes care of them once they have:
- Support automation. Order status, shipping, billing and account questions get answered and resolved automatically, without a ticket.
- Returns and exchanges. Customers start a return in a few taps, and exchanges and store credit are offered first, so fewer returns turn into refunds.
- Cancellations, and saving them. Order and subscription cancellations run through save offers such as skip, pause, swap or a discount, so more customers stay.
- A branded self-serve portal. One customizable portal that matches your store, where customers manage orders, subscriptions, returns, tracking and support themselves.
- Revenue after the sale. Cross-sells, add-ons and buy-again offers inside the portal turn service moments into new orders.
- TrustIQ and Resolve. TrustIQ is Solvpath’s payment gateway for subscription brands, and Resolve puts a branded receipt in the customer’s banking app so a confusing charge becomes a question, not a chargeback.
The two work best together. A brand that sends great emails and also makes ordering, changing and returning easy keeps more of the revenue its marketing creates.
What it looks like for a customer
A lapsed customer opens a MailerProfit-built win-back email with a well-timed offer and comes back to buy. A week later, she wants to change the size she ordered. The Solvpath portal lets her swap it before it ships, without contacting support. A month later, she starts a subscription after a replenishment email. When she later wants to slow it down, she changes the frequency herself instead of cancelling.
MailerProfit brought her back. Solvpath made every step after that easy, so the revenue the email created actually stuck.
How MailerProfit and Solvpath work together
MailerProfit and Solvpath work side by side. Brands connect with Solvpath directly, and MailerProfit keeps running email and SMS in Klaviyo. Solvpath handles the post-purchase experience on the brand’s store platform, so customers who come back from an email get fast, branded self-service when they need it.
Why the post-purchase experience matters for email
Every email program depends on customers who are happy to hear from the brand again. A customer who waited days for a reply about a missing order, or who had to fight to cancel, is far less likely to open the next campaign. When post-purchase service is fast and self-serve, more customers stay subscribed, stay engaged and keep buying, and every flow MailerProfit builds has a bigger, warmer audience to work with.
Who this pairing is for
This pairing fits Shopify, Shopify Plus and WooCommerce brands doing seven figures or more that want a senior email team without the overhead, and a post-purchase experience that matches the quality of their marketing.
Getting started
You can see the full MailerProfit profile, with screenshots, key facts and the Solvpath customer offer, on our MailerProfit partner page. To compare it with the other platforms and agencies we work with, browse the Solvpath partner directory.
MailerProfit and Solvpath FAQs
Is MailerProfit a software platform?
No. MailerProfit is an agency that runs your email and SMS in Klaviyo for you.
Do I need MailerProfit to use Solvpath?
No. Brands connect with Solvpath directly. MailerProfit and Solvpath simply work well side by side.
What does Solvpath handle that email does not?
Everything after the sale: support automation, returns and exchanges, order and subscription cancellations and saves, a branded self-serve portal and post-sale cross-sells, plus TrustIQ and Resolve.
Is there a Solvpath offer for MailerProfit clients?
A dedicated offer is being finalized. See the MailerProfit partner page for updates.
