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May 14, 2024

solvpath Integrates with Gorgias

Exciting news!

We are excited to announce our integration with Gorgias, a top ecommerce customer support ticketing system. This collaboration allows consumers to benefit from solvpath’s visual self-service options, enhancing the resolution of support tickets through intelligent automation. With solvpath seamlessly integrated, it serves as the first line of defense, enabling self-service capabilities for consumers while leveraging intelligent automation to handle both simple and complex customer inquiries.

Witness the power of solvpath as it deflects up to 70% of email, social media, and phone support requests, ensuring smoother operations. Anything unresolved is seamlessly transitioned to the ticketing system for personalized assistance. Notably, we streamline the process by providing detailed notes and closing tickets autonomously, even before human intervention, driving down costs and boosting customer satisfaction.

This integration empowers your agents to focus on high-priority tasks and revenue-generating opportunities. It’s time to embrace automation intelligently with solvpath, revolutionizing your customer support landscape.

Click here to learn more: https://connect.solvpath.com/

 

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