Easier for them, smarter for you
Transfer your incoming customer requests
to a quick, dependable support technology.
Let your customers take the wheel
Improve your customer experience and cut supports costs by 40-60%
World’s Fastest Checkout
Increase your customers life-time value with One-Click Upsell Features
Built by Marketers for Marketers
We care about your bottom line. Solvpath offers several
save-the-sale features to decrease churn and increase life-time value.
AI Smart Help Desk
We know what your customers want before they ask, we offer a solution vs just an answer.
Dive Deep into your insights
Gain insight into what your customers are experiencing, what they choose to do next, and the reasons behind it all.
Provide Better Answers, Faster
Powerful A.I. delivers ultra-relevant answers
Deliver Self-Serve Problem Solving
Empower your customers to easily resolve problems
Streamline Your Customer Support
Unburden your customer service representatives
Boost the Lifetime Value
Monetize your customers with fast and easy
One-Click checkout features
Collect Better Data
Get detailed insights to see what your customers are doing and saying. Increase customer satisfaction.
Our Solutions.
We give your e-commerce customers the tools they need to quickly resolve customer service issues using easy, self-serve methods
Solvpath
A guided, simple-to-use,
automated visual ticket
resolution system. Tackles up
to 60% of your inbound tickets.
Solvpath Help Desk
A smart online AI driven knowledge base that delivers a satisfying
self-serve experience.
Solvpath Troubleshooter
Simplifies the process of problem
solving to matter of clicks.
The ultimate customer service win-win.
solvpath:
the AI solution.
Most customer service situations don’t require human interaction. Statistics show that
today’s e-commerce customers prefer not having to deal with a live customer service
agent to resolve simple issues. Let them take matters into their own hands!
of surveyed called
self-service a more
convenient means
of resolving
customer support
issues
of surveyed said
self-serving is
preferable versus speaking to
a call center
representative
of customers surveyed called
self-service a more convenient
means of resolving
customer support issues
of surveyed customers said
self-serve customer service
is preferable to speaking
to a call center representative
solvpath: easily
integrated.
SOLVPATH
- Revise orders in hold status
- Change shipping frequency
- Update billing information, and more…
SMART HELP DESK
- Get questions answered quickly
- View real time relevant questions
- Search by keywords or phrases
TROUBLESHOOTER
- Quickly resolve technical issues yourself
- Find out why a product is not working
- Provide suggestions to fix it
SOLVPATH MARKET PLACE
- Quick sale for existing customers
- Product information
NOT SELF-SERVICABLE?
Choose a lifeline option and we’ll send your customer to your support team along with a summary.
- Call
- Chat
why choose
solvpath?
Solvpath is built by marketers, for marketers.
With over 10 years experience in the
e-commerce space, we’re always looking for
ways to make things better.
solvpath is built by marketers, for marketers. With over 10 years’ experience in the e-commerce space, we’re always looking for ways to make things better.
User-friendly
cost-effective
powerful-analytics
User-friendly
cost-effective
powerful-analytics
