The Future of Customer Support
Transfer your incoming customer support requests
to a quick, dependable, visual solution.
Reduce Customer Support Costs by 65%
Empower your customers to resolve basic and complex tasks on their own.
Intelligent, Self-Serve Customer Support
Reduce customer support costs, and get results as good as a live -representative.
Built by Marketers for Marketers
Let Solvpath show you how to drive down your support costs, all while enhancing the customer experience.
AI Smart Help Desk
Intelligent customer support. Predicting customers needs and wants to enhance the customer experience.
Dive Deep into your insights
Gain insight into what your customers are experiencing, what they choose to do next, and the reasons behind it all.
Deliver Self-Serve Problem Solving
Empower your customers to easily resolve problems
Streamline Your Customer Support
Unburden your customer service representatives
Provide Better Answers, Faster
Powerful A.I. delivers ultra-relevant answers
Boost the Lifetime Value
Monetize your customers with fast and easy One-Click checkout features
Collect Better Data
Get detailed insights to see what your customers are doing and saying. Increase customer satisfaction.
Our Solutions.
We give your e-commerce customers the tools they need to quickly resolve customer service issues using easy, self-serve methods
Solvpath
A guided, simple-to-use,
automated visual ticket
resolution system. Tackles up
to 60% of your inbound tickets.
Solvpath Help Desk
A smart online AI driven knowledge base that delivers a satisfying
self-serve experience.
Solvpath Troubleshooter
Simplifies the process of problem
solving to matter of clicks.
The ultimate customer service win-win.
solvpath:
the AI solution.
Most ecommerce customer support situations don’t require human interaction. Statistics show that
today’s e-commerce customers prefer not having to deal with a live customer service
agent to resolve simple issues. Let them take matters into their own hands!
of surveyed called
self-service a more
convenient means
of resolving
customer support
issues
of surveyed said
self-serving is
preferable versus speaking to
a call center
representative
of customers surveyed called
self-service a more convenient
means of resolving
customer support issues
of surveyed customers said
self-serve customer service
is preferable to speaking
to a call center representative
solvpath: easily
integrated.
Solvpath can be put into place in the matter of days. Call us now to learn how.
Visual Path
- Build custom support work flows
- Address a range of issues
- Troubleshooter and so much more…
SMART HELP DESK
- Get questions answered quickly
- View real time relevant questions
- Search by keywords or phrases
Solvpath Marketplace
- Frictionless checkout for existing customers
- Product details pages
- Membership discounts
Reporting Data & Analytics
- Collect valuable data on customers support journey
- External data overlay to enhance reporting and insights
NOT SELF-SERVICEABLE?
Choose a lifeline option and we’ll send your customer to your support team.
- Call
- Chat
why choose
solvpath?
Solvpath is built by marketers, for marketers.
With over 10 years experience in the e-commerce space, we’re always looking for
ways to make things better.
solvpath is built by marketers, for marketers. With over 10 years’ experience in the e-commerce space, we’re always looking for ways to make things better.
User-friendly
cost-effective
powerful-analytics
User-friendly
cost-effective
powerful-analytics
