Deliver Self-Serve Problem Solving

Empower your customers to easily resolve problems

Streamline Your Customer Support

Unburden your customer service representatives

Provide Better Answers, Faster

Powerful A.I. delivers ultra-relevant answers

Boost the Lifetime Value

Monetize your customers with fast and easy 

One-Click checkout features

Collect Better Data

Get detailed insights to see what your customers are doing and saying. Increase customer satisfaction.

Our Solutions.

We give your e-commerce customers the tools they need to quickly resolve customer service issues using easy, self-serve methods

Solvpath

A guided, simple-to-use,
automated visual ticket
resolution system. Tackles up
to 60% of your inbound tickets.

Solvpath Help Desk

A smart online AI driven knowledge base that delivers a satisfying 
self-serve experience.

Solvpath Troubleshooter

Simplifies the process of problem 
solving to matter of clicks.
The ultimate customer service win-win.

Solvpath Outbound

A revenue generator tool that 
offers a series of fully 
automated outbound campaigns, 
most available in a single click.

Reports and Analytics

Get vital, real-time insight into
campaigns, products,
or services.

solvpath:
the AI solution.

Most ecommerce customer support situations don’t require human interaction. Statistics show that 
today’s e-commerce customers prefer not having to deal with a live customer service 
agent to resolve simple issues. Let them take matters into their own hands!

of surveyed called
self-service a more
convenient means
of resolving
customer support
issues

of surveyed said
self-serving is
preferable versus speaking to
a call center
representative

of customers surveyed called
self-service a more convenient
means of resolving
customer support issues

0%

0%

of surveyed customers said
self-serve customer service
is preferable to speaking
to a call center representative

solvpath: easily
integrated.

Solvpath can be put into place in the matter of days. Call us now to learn how.

Visual Path

  • Build custom support work flows
  • Address a range of issues 
  • Troubleshooter and so much more…

SMART HELP DESK

  • Get questions answered quickly
  • View real time relevant questions
  • Search by keywords or phrases

Solvpath Marketplace

  • Frictionless checkout for existing customers
  • Product details pages
  • Membership discounts

Reporting Data & Analytics

  • Collect valuable data on customers support journey
  • External data overlay to enhance reporting and insights

NOT SELF-SERVICEABLE?

Choose a lifeline option and we’ll send your customer to your support team.

  • Email
  • Call
  • Chat

why choose
solvpath?

Solvpath is built by marketers, for marketers. 
With over 10 years experience in the e-commerce space, we’re always looking for 
ways to make things better.

solvpath is built by marketers, for marketers. With over 10 years’ experience in the e-commerce space, we’re always looking for ways to make things better.

User-friendly
cost-effective
powerful-analytics
User-friendly
cost-effective
powerful-analytics
0
Tickets Resolved
0
Self-Service Rate​
100
Cost-Savings​
0
How much can you save each week with solvpath?

get started now!

Complete a short form and let’s hop on a call

get in touch.

Want to learn more about Solvpath?
Let’s hop on a call

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