solvpath insights and reporting.
Analyze Savings
Monitor the savings you’re making from using our self-serve technology.
Investigate Customer Participation
Track which downsells and upsells are working best to help increase your bottom-line.
Identify Issues Faster with Solvpath
Pinpoint issues faster. Track actions on a campiagn, product or affiliate level within seconds.
It all happens on the front lines of customer support – questions, complaints, product problems, billing issues, fraud, and more. The whats and whys of the customer experience equal powerful information. With Solvpath you can gain insight into what your customers are experiencing, what they choose to do next, and the reasons behind it all.
game-changing customer service data in real time.
It all happens on the front lines of customer support – questions, complaints, product problems, billing issues, fraud, and more. The whats and whys of the customer experience equal powerful information. With Solvpath you can gain insight into what your customers are experiencing, what they choose to do next, and the reasons behind it all.
the latest self-serve support tactics.
Solvpath and our Smart Help Desk work together to collect critically valuable data, giving you vivid snapshots of customer behavior so you can put effective strategies in place, fast.
learn what customers
are doing - and why.
Smart Help Desk
Powered by A.I., the Smart Help Desk generates relevant data on what customers are searching and what FAQs are most popular. Amplify this data by cross-filtering it with information on customer actions from Solvpath. You can even go granular, cross-referencing specific campaigns, products purchased, and traffic sources.
Solvpath (The Path)
See the actions your customers are taking—cancellations, refunds, returns, chargebacks—and discover why. With Solvpath you can cross reference campaigns, products or traffic sources to get feedback on particular areas of your business. Even see what’s working best, from downsells to upsells and pricing models.
benefits:
Faster Problem Resolution
Quickly discover issues (chargebacks, returns, cancellations) and remedy them before they become problematic.
Never Stop Improving
A constant stream of relevant data means you can constantly tweak the customer experience.
Quickly Respond to Trends
Trends revealed by Solvpath data helps target how best to assist customers looking for help (e.g. by creating a troubleshooter or FAQ).
Identify Opportunities
for Development
Devise strategies based on up-to-the-minute, comprehensive view of customer behavior their Solvpath experience was.
Easily Measure Content Value
See which content leads to specific customer actions. Learn what content is working—and what isn’t—to measure success and make necessary tweaks. Discover which downsells, upsells, and cross-sells are performing the best.
