solvpath troubleshooter
Build your own interactive troubleshooter. Save time & money!
Deflect Returns & Cancellations
Easy Setup- No coding
Powerful Analytics
going beyond
the FAQ.
Solvpath presents the Troubleshooter, a quick-to-build, easy-to-implement solution-finding tool that simplifies the troubleshooting process like never before.
The Troubleshooter delivers a streamlined Q&A process that narrows down the specifics of e-commerce customer problems and swiftly guides them toward their solution.
In a matter of clicks, the Troubleshooter hones in on just the right answer for an easy, fast, and improved customer experience.
perfect self-serve for your e-commerce customers.
self-service for your customers.
The Troubleshooter delivers a streamlined Q&A process that narrows down the specifics of e-commerce customer problems and swiftly guides them toward their solution.
In a matter of clicks, the Troubleshooter hones in on just the right answer for an easy, fast, and improved customer experience.
helps people inside & outside
of your company.
EXTERNAL USERS
Customers
A simplified, self-serve process navigates your customers through the kind of troubleshooting process they prefer for faster, more satisfactory problem resolution.
INTERNAL USERS
Employees
Representatives called into action are brought fully up to speed with detailed knowledge-base, frequently asked questions and troubleshooting options. so they can give the best service possible – immediately.
EXTERNAL AND INTERNAL USERS
Everybody
The Troubleshooter gathers and dispenses invaluable information while it saves money and time, making it great for internal and external users alike.
creating the ultimate
customer service win-win.
the ultimate customer service win-win.
The Troubleshooter does as great a job gathering information as it does giving it.
This makes the Troubleshooter helpful to both sides of the e-commerce customer service equation.
Analyze Savings
Monitor the savings you’re making from using our self-serve technology.
Promote Repeat Purchases
Track which downsells and upsells are working best to help increase your bottom-line.
Identify Issues Faster with Solvpath
Pinpoint issues faster. Track actions on a campaign, product or affiliate level within in seconds.
Benefits ecommerce Customers
The Troubleshooter provides your customers with the chance to quickly resolve issues on their own through a self-serve process, which is increasingly becoming the preferred method among ecommerce consumers.
Saves Sales and Keeps Customers
In the event a customer is unhappy with a product or service, the Troubleshooter process works to quickly get to the heart of the problem and, through a series of yes/no/maybe questions, suggests a range of solutions your customers can implement rather than cancel a service or return a product.
Benefits Call Centers
In case your customer does not find a solution on their own, a support ticket containing all the details of the session will be generated, providing your call center representatives with all the relevant information necessary to guide your customers further along the resolution process.
Benefits the Administrative Team
The troubleshooter offers detailed analytics on how and why your customers use it, providing you with vital information on what improvements can be made to your products or services.
