Self-serve
customer support.
Faster & Easier than your call center
Customer Time
and Energy Saved
Average Setup Time and Implementation
Cost Savings
Deflect up to 60% of calls going to your call center.
let your customers take the wheel.
Today’s e-shoppers are tech-savvy consumers accustomed to finding instant answers to a range of questions online. This self-serve mentality carries over into the arena of customer support. In fact, research shows that customers increasingly prefer taking a self-serve support route over speaking to a live agent or enduring an interactive voice response call.
With Solvpath your e-commerce customers can use the visual web format they crave to address their own customer service issues.
of surveyed called
self-service a more
convenient means
of resolving
customer support
issues
of surveyed said
self-serving is
preferable versus speaking to
a call center
representative
of surveyed customers said
self-serve customer service
is preferable to speaking
to a call center representative
of customers surveyed called
self-service a more convenient
means of resolving
customer support issues
Solvpath transfers your incoming customer requests
– phone calls, emails, social media messages, and website visitors – to a quick, dependable support technology.
By navigating a guided, easy-to-use, visual resolution system, customers can address a range of issues:
tackling up to 60%
of your inbound
support tickets.
Solvpath transfers your incoming e-commerce customer requests – phone calls, emails, social media messages, and website visitors – to a quick, dependable support technology.
By navigating a guided, easy-to-use, automated visual resolution system, customers can address a range of issues:
- View Order Status/Revise Orders
- Change Shipping Frequency
- Update Payment Method
- Cancellation-Save the Sale Attempts
- And More!…
we’re always here
to help.
For more complicated issues, or when your customers need a little extra help,
they can utilize Solvpath’s built-in lifeline and connect with a live agent.
- Call
- Chat
streamline your customer support.
It’s Cheaper to Automate
Employing customer support agents can be expensive. With Solvpath, the most common and even complex support tasks are automated, resulting in a less expensive customer service option for you.
Work Agents Smarter, Not Harder
Let automation take on the most common, recurring issues so your customer service agents are free to handle questions that require human resolution.
Кick Customer Service Frustration to the Curb
Long wait times to speak to a live representative can be maddening to your customers, not to mention the frustration of pressing the wrong button during an interactive voice response call and having to start all over again.
With Solvpath, customers can easily handle their visual support ticket by computer, tablet or phone, effortlessly switching between straight forward menu features at their leisure.
features:
Customized Path
After building your Path, our design team will dive in to make it look and feel like your brand.
Personalized Theme
Choose from dozens of existing path templates suitable for all types of e-commerce and industry needs.
Language Translator
Translate your path into different language with the click of a button.
Solvpath Survey
See what your customers are saying about your brand/product or how their Solvpath experience was.
Performs Like a Call Agent
Solvpath is fully integrated into your CRM and can quickly access customer info to perform a host of functions.
Upsell & Downsell
Solvpath can act to save sales in the cancelation process or upsell and downsell to customers without the hassle of re-entering credit card information again.
Reporting & Analytics
Collect data better than a call center can. From what your customers are clicking, to the reasons they give for cancellations, to statistics on refunds, Solvpath collects and delivers vital real-time data to spot trends and get to the bottom of any recurring issues.
