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Privacy Policy

End User License Agreement

End User License Agreement This End User License Agreement is a legally binding agreement between the purchaser and/or end user (“You”, Subscriber”, “Your”), and solvpath LLC (“solvpath”), a New York Limited Liability Company. By clicking “select plan”, “activate now”, “submit”, “order now”, or “purchase” to open an account with solvpath, or any other application made available by solvpath (“Software”), or by your use of the Software, You acknowledge that You have read, understood and agree to the terms and conditions of this Agreement with solvpath. If you are unwilling to accept the terms and conditions of this Agreement, you may not use the Software. You use. Both solvpath and Subscriber may be referred to herein individually as a “Party” and/or collectively as the “Parties.”
This Agreement includes and incorporates the attached Exhibits.
solvpath owns, operates and provides certain proprietary Software and technology that it will make available to Subscriber on a limited basis, as set forth below, for the provision of subscription services to be used by Subscriber for, among other things, automated customer service support, troubleshooting and reporting, and fully automated outbound campaigns (hereinafter referred to as the “Service(s),” as further set forth below). The Software is made available by solvpath to the Subscriber through the website located at https://solvpath.com (“Site”).

Terms & Conditions

Welcome to solvpath.com. By using this website, you agree to be bound by the Terms and Conditions set out below.

All Sales/Promotions:

Terms & Conditions

Effective Date: June 15, 2026
1. Agreement to Terms
These Terms & Conditions (“Terms”) govern access to and use of the solvpath platform, websites, applications, products, and services (collectively, the “Services”) provided by solvpath LLC (“solvpath,” “we,” “us,” or “our”).
By accessing, purchasing, subscribing to, or using the Services, you (“Customer,” “Merchant,” or “you”) agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.
2. About the Services

solvpath provides software-as-a-service (SaaS) solutions designed to assist merchants with customer support automation, retention, subscription management, returns and exchanges, customer communications, reporting, and related ecommerce operations.
Services may include, but are not limited to:

  • Support Automation
  • Retention
  • Returns
  • Resolve
  • Engage
  • Customer Portals
  • Reporting and Analytics
  • Messaging and Communication Tools
  • APIs and Integrations
  • Additional products and services introduced by solvpath from time to time

3. Merchant Control and Responsibility

The Services are configurable software tools.

Customer acknowledges and agrees that it has sole responsibility for configuring, managing, testing, approving, and maintaining all workflows, rules, policies, content, communications, and settings implemented through the Services.

solvpath does not independently determine or approve:

  • Return policies
  • Refund policies
  • Exchange policies
  • Subscription policies
  • Cancellation policies
  • Customer support responses
  • Retention offers
  • Promotional messaging
  • Customer-facing content
  • Merchant business rules

The Services operate according to configurations established, approved, and maintained by the Customer.

Customer remains solely responsible for all business decisions and outcomes resulting from its use of the Services.
4. Data Ownership
Customer retains all right, title, and interest in and to all data, content, customer information, communications, records, and materials submitted to or processed through the Services (“Merchant Data”).
solvpath acquires no ownership rights in Merchant Data.
Customer grants solvpath a limited right to access, process, transmit, store, and use Merchant Data solely as necessary to provide, maintain, support, and improve the Services.
Customer represents and warrants that it has all necessary rights, permissions, and legal authority to provide Merchant Data to solvpath and to authorize solvpath’s processing of such data.

Terms & Conditions

Effective Date: June 15, 2026
1. Agreement to Terms
These Terms & Conditions (“Terms”) govern access to and use of the solvpath platform, websites, applications, products, and services (collectively, the “Services”) provided by solvpath LLC (“solvpath,” “we,” “us,” or “our”).
By accessing, purchasing, subscribing to, or using the Services, you (“Customer,” “Merchant,” or “you”) agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.
2. About the Services

solvpath provides software-as-a-service (SaaS) solutions designed to assist merchants with customer support automation, retention, subscription management, returns and exchanges, customer communications, reporting, and related ecommerce operations.
Services may include, but are not limited to:

  • Support Automation
  • Retention
  • Returns
  • Resolve
  • Engage
  • Customer Portals
  • Reporting and Analytics
  • Messaging and Communication Tools
  • APIs and Integrations
  • Additional products and services introduced by solvpath from time to time

3. Merchant Control and Responsibility

The Services are configurable software tools.

Customer acknowledges and agrees that it has sole responsibility for configuring, managing, testing, approving, and maintaining all workflows, rules, policies, content, communications, and settings implemented through the Services.

solvpath does not independently determine or approve:

  • Return policies
  • Refund policies
  • Exchange policies
  • Subscription policies
  • Cancellation policies
  • Customer support responses
  • Retention offers
  • Promotional messaging
  • Customer-facing content
  • Merchant business rules

The Services operate according to configurations established, approved, and maintained by the Customer.

Customer remains solely responsible for all business decisions and outcomes resulting from its use of the Services.
4. Data Ownership
Customer retains all right, title, and interest in and to all data, content, customer information, communications, records, and materials submitted to or processed through the Services (“Merchant Data”).
solvpath acquires no ownership rights in Merchant Data.
Customer grants solvpath a limited right to access, process, transmit, store, and use Merchant Data solely as necessary to provide, maintain, support, and improve the Services.
Customer represents and warrants that it has all necessary rights, permissions, and legal authority to provide Merchant Data to solvpath and to authorize solvpath’s processing of such data.

Cookie Policy

Terms & Conditions

Effective Date: June 15, 2026
1. Agreement to Terms
These Terms & Conditions (“Terms”) govern access to and use of the solvpath platform, websites, applications, products, and services (collectively, the “Services”) provided by solvpath LLC (“solvpath,” “we,” “us,” or “our”).
By accessing, purchasing, subscribing to, or using the Services, you (“Customer,” “Merchant,” or “you”) agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.
2. About the Services

solvpath provides software-as-a-service (SaaS) solutions designed to assist merchants with customer support automation, retention, subscription management, returns and exchanges, customer communications, reporting, and related ecommerce operations.
Services may include, but are not limited to:

  • Support Automation
  • Retention
  • Returns
  • Resolve
  • Engage
  • Customer Portals
  • Reporting and Analytics
  • Messaging and Communication Tools
  • APIs and Integrations
  • Additional products and services introduced by solvpath from time to time

3. Merchant Control and Responsibility

The Services are configurable software tools.

Customer acknowledges and agrees that it has sole responsibility for configuring, managing, testing, approving, and maintaining all workflows, rules, policies, content, communications, and settings implemented through the Services.

solvpath does not independently determine or approve:

  • Return policies
  • Refund policies
  • Exchange policies
  • Subscription policies
  • Cancellation policies
  • Customer support responses
  • Retention offers
  • Promotional messaging
  • Customer-facing content
  • Merchant business rules

The Services operate according to configurations established, approved, and maintained by the Customer.

Customer remains solely responsible for all business decisions and outcomes resulting from its use of the Services.
4. Data Ownership
Customer retains all right, title, and interest in and to all data, content, customer information, communications, records, and materials submitted to or processed through the Services (“Merchant Data”).
solvpath acquires no ownership rights in Merchant Data.
Customer grants solvpath a limited right to access, process, transmit, store, and use Merchant Data solely as necessary to provide, maintain, support, and improve the Services.
Customer represents and warrants that it has all necessary rights, permissions, and legal authority to provide Merchant Data to solvpath and to authorize solvpath’s processing of such data.

Cookie Policy

Effective Date: June 15, 2026
What Are Cookies?
Cookies are small text files stored on your device that help websites function properly
and improve user experience.
How We Use Cookies
solvpath may use cookies and similar technologies to:
 Maintain website functionality
 Authenticate users
 Remember preferences
 Measure website performance
 Analyze visitor activity
 Improve platform functionality

Types of Cookies We Use
Essential Cookies
Required for website functionality and security.
Functional Cookies
Remember preferences and settings.
Analytics Cookies
Help us understand website traffic and visitor behavior.
Performance Cookies
Assist in monitoring and improving website performance.
Third-Party Cookies
Certain third-party services used on our website may place cookies on your device.
These providers may collect information according to their own privacy policies.
Managing Cookies
Most web browsers allow users to manage, block, or delete cookies through browser
settings.
Disabling cookies may affect website functionality.
Changes to this Policy
We may update this Cookie Policy periodically by posting revised versions on our
website.
Contact
support@solvpath.com
877-805-4520

Acceptable Use Policy (AUP)

Effective Date: June 15, 2026
Customers may not use the solvpath platform to:

  • Violate any law or regulation
  • Infringe intellectual property rights
  • Send spam or unsolicited communications
  • Distribute malware or harmful code
  • Engage in fraudulent activity
  • Attempt unauthorized access to systems or data
  • Interfere with platform performance or security
  • Misrepresent products, services, or business practices
  • Collect information without proper authorization

Customers are solely responsible for content, communications, workflows, business rules, support responses, refund decisions, return policies, subscription management policies, cancellation handling, and all customer-facing experiences configured within the platform.

Solvpath reserves the right to suspend or terminate access for violations of this policy. Violations may result in account suspension, termination, legal action, or other remedies available under applicable law.